As a landlord, you have every right to decide whether or not you will allow pets in your rental property. You might have a strict no-pet policy because you are concerned about the damages a pet might cause to your rental property. However, service animals and emotional support animals are not considered pets. There has been an increasing demand for emotional support animals as well as service animals. Tenants that require service animals or emotional support animals are protected under the Fair Housing Laws and the Americans with Disabilities Act. You must know the difference between service animals / emotional support animals and pets in order to avoid legal problems. 

If your tenant requires a service animal or an emotional support animal you are not permitted to deny the application or to evict the tenant based on that requirement. If you don’t allow a tenant to move in a service animal you could get a lawsuit and a lot of potential liability. Because these animals are not considered pets you cannot charge for any pet fees such as pet deposit. It would be illegal and discriminatory to ask for any extra fees because of the service animal or an emotional support animal. Nevertheless, if there is damaged caused by the service animal you are permitted to withhold money from the tenant security deposit to pay for the damage. 


What is a service animal? 

Americans with Disabilities Act (ADA) defines a service animal: “Service animals are defined as dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities.” Some examples of the work or tasks that a service animals do are alerting people who are deaf, guiding people who are blind, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, and many other duties.


What is an emotional support animal? 

Emotional support animals are different from service animals because they are not necessarily trained for specific tasks as service animals are. Emotional support animals are meant solely for emotional stability. They provide comfort and support in forms of affection and companionship for an individual suffering from various mental and emotional conditions. There is no legal definition of an emotional support animal, so there are no rules regarding the animal’s breed, type, training or size. This is why you have people have all sort of animals for emotional support, they might have snakes, turkeys, peacocks, birds, lizards, etc. Emotional Support animals are covered under the Fair Housing Act. 

The Fair Housing Act (FHA) and the Americans With Disabilities Act (ADA) are both civil rights acts, that provide certain protected classes with equal access to the use of housing. You should do some research and learn if your state has more laws regarding this issue. As a landlord, you have to be careful when asking about disabilities or about animals. You cannot ask the person what their disability is, even if it is not apparent. You cannot ask for medical documentation of any kind – for the tenant or for the service dog nor can you ask for an identification card or proof of training documentation of the dog. You may only ask: Is this a Service Animal that is required because of a disability? or What work or tasks has the animal been trained to perform? When you are screening prospective tenants you cannot ask on your application whether a person has a disability or emotional issue.  As for emotional support animals, you can ask for proof of medical need, It can be a note from a doctor or therapist or other official documents supporting the claim.

This blog post is for informational purposes only and not for the purpose of providing legal advice.

Bethan Johnson

Turn Coordinator

Bethan is a Property Manager Assistant. She performs all property inspection and evaluations, creates tenant invoices and oversees disposition of security deposits.

Why choose CRM Properties?

We have the best selection of homes in the Kokomo area. Our staff’s dedication to customer service leads to a swift response to maintenance and tenant questions.


What is your screening process?

We verify income with copies of pay stubs and verification from your employer. We check court records for any judgments and criminal activity. We also contact your previous landlords directly for a referral. We will verify that the person we call is actually your landlord.


Are pets allowed?

Most homes allow pets. We do have breed and size restrictions. We limit the number of allowed pets and you must provide proof of vaccinations on all pets. We charge an additional $25 per month and $150 additional deposit.


How much is the damage deposit?

The damage deposit is equal to one month’s rent. An additional $150 is required for all pets.


How long of a lease must I sign?

Our leases are typically one year. During winter months we structure our leases to expire during the spring.


How do I pay my rent?

You can pay rent in person with a personal check, cashier’s check or money order. You may set up an e-payment or direct deposit. You may also mail your rent or use our dropbox.


What happens if I can’t pay my rent on time?

We do not make arrangements on rent. Rent is due on the 1st of each month. Late fees start on the 5th. If we do not receive rent by the 15th we file an eviction. You may stop the eviction if you pay rent in full prior to the eviction date.


How are utilities handled?

Utilities are typically the tenant’s responsibility. Utilities must be transferred into the tenants name prior to signing the lease. If the tenant is responsible for the sanitation bill and fails to pay it, we reserve the right to increase the monthly rent and include sanitation in the rent.


What do I do if I have a maintenance request?

Why choose CRM Properties?


What do you charge?


When do I get paid?


How much is the damage deposit?


How long will it take to get my property rented?


How do you market my property?


What is your approval process for tenants?


What is the tenant deposit and length of lease?


Do you accept pets?


What is the eviction process?

Amanda Mendenhall

Leasing Agent

Amanda is our Leasing Agent. She oversees property showings and screens applicants.

Bethany Shoffner

Portfolio Manager

Bethany is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience.

Hannah Dobbins

Resident Service Coordinator

Julie Mullinax

Operations Manager

Julie is our Operations Manager. She oversees the staff and the day to day operations of our company.

Heather Johnson

Property Manager

Heather is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience

Jennifer Koenig

Resident Services Coordinator

Jennifer is our Office Assistant. She assists the Property Managers with all property and social media marketing.

Amanda Marshall

Maintenance Coordinator

Theresa Cain-Rush

Property Management Assistant

Darin Olson

Maintenance Manager

Darin is our Maintenance Manager. He investigates maintenance issues and offers suggestions and estimates for repairs.

Lynda Simpson


Lynda is our Bookkeeper. She handles all accounts payable and receivables. She also coordinates all owner and tenant billing.

Chris Mullinax

Broker Owner & New Business Development

As President and Owner of CRM Properties Chris helps generate new business and works on making sure the business is compliant with all local, state and national laws and ordinances.

Call us at (765) 459-8034 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

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