Kokomo Property Management with Exceptional Communication

Communication is critical to anyone’s success, whether you’re managing a property or raising a family. At CRM Properties, we prioritize open, transparent, and responsive communication. We know that our owners, tenants, and vendors count on it.  

When you work with us, we’ll remain available and accessible, whether you’re calling with an accounting question or curious about a repair we’ve recommended. All of our owners have a direct phone number and a single point of contact for all of yo3ur portfolio needs. We know what it’s like to get trapped in an automated voicemail system. We hate it. You hate it. We know we can do better. 

We answer our phones. We respond to emails. 

Your team at CRM takes communication seriously, and we value our “same day” policy for responding to calls and messages. We won’t make you wait to hear back from us.

Clear and Transparent Communication with Property Owners

Times change and so does technology. We accept that everyone communicates differently. Some of our owners appreciate hearing from us on a regular basis. They need the peace of mind that tenants are paying rent and the property is being well-maintained. Other owners we work with prefer to let us do our thing and only hear from us if an emergency maintenance issue is in need of attention or a huge decision needs to be made pertaining to the investment. 

We can work within your preferences.

At CRM Properties, we assign one property manager to your account. You’ll be matched with a talented, qualified, and responsive professional who will handle every part of the leasing and management process for you. That one point of contact can be reached if you have a vacancy, a question, or a repair need. You don’t have to wait patiently while you’re shuffled from one department to another. You won’t talk to a different person every time you call. You’ll reach and respond to your property manager.

Our property managers are committed to responding quickly, completely, and honestly. If there’s something that requires extra exploration or research, your property manager will let you know that. 

We are prepared to reach out to you via texts, phone calls, or emails. We’ll communicate in a way that works best for you and your property. We invest in the best possible property management software and technology to ensure we’re available to you whenever you need us.

Serving Kokomo rental property owners in Russiaville, Greentown, Galveston, Tipton, Sharpsville and Peru, and surrounding areas.

Responsible Kokomo Tenant Communication

Happy tenants lead to better investment experiences. We understand this, and we work hard to keep tenants happy by communicating well before and during the tenancy. Your residents know we’re here to answer questions, offer resources, and respond to routine and emergency maintenance issues. 

Prospective tenants are quick to understand how easy it is to work with us. When we get in touch with them for the showing, screening, and leasing process, we are accessible and prepared. We follow up when they get in touch to ask about your property, and we make sure we’re doing everything we can to generate interest in your home. 

Once a tenant has been approved and we’re talking about move-in dates, we communicate with your tenant about:

  • Rent collection policies and expectations.

  • Maintenance requests and procedures.

  • How to keep the home clean and maintained.

  • What to do if there’s an emergency.

Your tenant moves into your rental home feeling informed, excited, and ready to be a responsible resident. This sets the scene for an exceptional rental experience and a great track record when it comes to tenant retention.

During the leasing period, we respond to messages, answer phone calls, and check in to ensure everything is going well. Our proactive and respectful communication leads to better tenant retention and occupancy rates.

Managing tenants throughout Kokomo, in zip codes 46901 and 46902.

National Association of Residential Property Managers logo
 National Association of REALTORS logo
Equal Housing Opportunity logo

What Our Customers Say About Us

4.4/5
4.4 /5
165 Reviews

Google
5.0/5
Google CRM Properties Brenda
Steve. Was on time and told us what he was going to do. His work is really great. We can step out back an not going to fall. Stacy was good on getting things setup. We appreciate very thing that they both did to help us . Thanks. Brenda n Rickey
Google
5.0/5
Google CRM Properties 6773
I really appreciate Stacey and CD for getting my stove situation taken care of. Stay well
Google
4.0/5
Google CRM Properties Alex
Fine experience so far. Noted lots of accounting errors, tho. Charged us stuff that weren't supposed to be charged to us. We the owners just have to be more diligent in reviewing all the monthly owner statements to ensure accuracy and bring inaccuracies to the Managers attention. Otherwise they have been fine. Responsive on the most part and always pleasant to work with. Since we began (1.5 year), we have had 3 different managers. Bethany has been communicative and responsive. Hope things will be smooth from here...Thank you
Google
5.0/5
Google CRM Properties Nicholas
I have worked with CRM Properties for the last 7 months and I find that they truly care about resolving issues and going beyond to help. Bethany and Chris have been great to work with and look forward to establishing a long-term relationship.
CRM Properties replied:
Nicholas Urcuioli, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at CRM Properties!
Google
5.0/5
Google CRM Properties Christopher
Very pleased with CRM Properties maintenance. Thank you Stacy Gentry for all your help!!
CRM Properties replied:
Christopher, I appreciate such positive feedback. We are excited to have you as a tenant and look forward to maintaining our relationship.

Want to Learn More?

If you are interested in learning more about our property management services, available rental properties or have a general question about the application process, touring a home or the leasing process leave us a message and we will be in touch!

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CRM Property Management

2626 S Webster St.
Kokomo, IN 46902
P: (765) 459-8034
chris@crmproperties.net
(By Appointment Only)