Kokomo Property Management with Exceptional Communication

Communication is critical to anyone’s success, whether you’re managing a property or raising a family. At CRM Properties, we prioritize open, transparent, and responsive communication. We know that our owners, tenants, and vendors count on it.  

When you work with us, we’ll remain available and accessible, whether you’re calling with an accounting question or curious about a repair we’ve recommended. All of our owners have a direct phone number and a single point of contact for all of yo3ur portfolio needs. We know what it’s like to get trapped in an automated voicemail system. We hate it. You hate it. We know we can do better. 

We answer our phones. We respond to emails. 

Your team at CRM takes communication seriously, and we value our “same day” policy for responding to calls and messages. We won’t make you wait to hear back from us.

Clear and Transparent Communication with Property Owners

Times change and so does technology. We accept that everyone communicates differently. Some of our owners appreciate hearing from us on a regular basis. They need the peace of mind that tenants are paying rent and the property is being well-maintained. Other owners we work with prefer to let us do our thing and only hear from us if an emergency maintenance issue is in need of attention or a huge decision needs to be made pertaining to the investment. 

We can work within your preferences.

At CRM Properties, we assign one property manager to your account. You’ll be matched with a talented, qualified, and responsive professional who will handle every part of the leasing and management process for you. That one point of contact can be reached if you have a vacancy, a question, or a repair need. You don’t have to wait patiently while you’re shuffled from one department to another. You won’t talk to a different person every time you call. You’ll reach and respond to your property manager.

Our property managers are committed to responding quickly, completely, and honestly. If there’s something that requires extra exploration or research, your property manager will let you know that. 

We are prepared to reach out to you via texts, phone calls, or emails. We’ll communicate in a way that works best for you and your property. We invest in the best possible property management software and technology to ensure we’re available to you whenever you need us.

Serving Kokomo rental property owners in Russiaville, Greentown, Galveston, Tipton, Sharpsville and Peru, and surrounding areas.

Responsible Kokomo Tenant Communication

Happy tenants lead to better investment experiences. We understand this, and we work hard to keep tenants happy by communicating well before and during the tenancy. Your residents know we’re here to answer questions, offer resources, and respond to routine and emergency maintenance issues. 

Prospective tenants are quick to understand how easy it is to work with us. When we get in touch with them for the showing, screening, and leasing process, we are accessible and prepared. We follow up when they get in touch to ask about your property, and we make sure we’re doing everything we can to generate interest in your home. 

Once a tenant has been approved and we’re talking about move-in dates, we communicate with your tenant about:

  • Rent collection policies and expectations.

  • Maintenance requests and procedures.

  • How to keep the home clean and maintained.

  • What to do if there’s an emergency.

Your tenant moves into your rental home feeling informed, excited, and ready to be a responsible resident. This sets the scene for an exceptional rental experience and a great track record when it comes to tenant retention.

During the leasing period, we respond to messages, answer phone calls, and check in to ensure everything is going well. Our proactive and respectful communication leads to better tenant retention and occupancy rates.

Managing tenants throughout Kokomo, in zip codes 46901 and 46902.

National Association of Residential Property Managers logo
 National Association of REALTORS logo
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What Our Customers Say About Us

4.4/5
4.4 /5
164 Reviews

Google
4.0/5
Google CRM Properties Alex
Fine experience so far. Noted lots of accounting errors, tho. Charged us stuff that weren't supposed to be charged to us. We the owners just have to be more diligent in reviewing all the monthly owner statements to ensure accuracy and bring inaccuracies to the Managers attention. Otherwise they have been fine. Responsive on the most part and always pleasant to work with. Since we began (1.5 year), we have had 3 different managers. Bethany has been communicative and responsive. Hope things will be smooth from here...Thank you
Google
5.0/5
Google CRM Properties Nicholas
I have worked with CRM Properties for the last 7 months and I find that they truly care about resolving issues and going beyond to help. Bethany and Chris have been great to work with and look forward to establishing a long-term relationship.
CRM Properties replied:
Nicholas Urcuioli, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at CRM Properties!
Google
5.0/5
Google CRM Properties Christopher
Very pleased with CRM Properties maintenance. Thank you Stacy Gentry for all your help!!
CRM Properties replied:
Christopher, I appreciate such positive feedback. We are excited to have you as a tenant and look forward to maintaining our relationship.
Google
5.0/5
Google CRM Properties Jason
I've have worked with Chris and Julie for over 2 years now and can't say enough about this company. They have educated me on the Kokomo and Indianapolis market. When I'm ready to purchase my next investment, they will manage it for me. Julie, say hi to the girls for me and tell them what a great job they do. Thanks.
CRM Properties replied:
Jason, thank you for your kind review; we are happy to pass along your comments to the team here at CRM Properties! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Survey
4.0/5
CRM Properties Kimberly
The employees are so nice

Want to Learn More?

If you are interested in learning more about our property management services, available rental properties or have a general question about the application process, touring a home or the leasing process leave us a message and we will be in touch!

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CRM Property Management

2626 S Webster St.
Kokomo, IN 46902
P: (765) 459-8034
chris@crmproperties.net

Bethan Johnson

Turn Coordinator

Bethan is a Property Manager Assistant. She performs all property inspection and evaluations, creates tenant invoices and oversees disposition of security deposits.

Why choose CRM Properties?

We have the best selection of homes in the Kokomo area. Our staff’s dedication to customer service leads to a swift response to maintenance and tenant questions.

 

What is your screening process?

We verify income with copies of pay stubs and verification from your employer. We check court records for any judgments and criminal activity. We also contact your previous landlords directly for a referral. We will verify that the person we call is actually your landlord.

 

Are pets allowed?

Most homes allow pets. We do have breed and size restrictions. We limit the number of allowed pets and you must provide proof of vaccinations on all pets. We charge an additional $25 per month and $150 additional deposit.

 

How much is the damage deposit?

The damage deposit is equal to one month’s rent. An additional $150 is required for all pets.

 

How long of a lease must I sign?

Our leases are typically one year. During winter months we structure our leases to expire during the spring.

 

How do I pay my rent?

You can pay rent in person with a personal check, cashier’s check or money order. You may set up an e-payment or direct deposit. You may also mail your rent or use our dropbox.

 

What happens if I can’t pay my rent on time?

We do not make arrangements on rent. Rent is due on the 1st of each month. Late fees start on the 5th. If we do not receive rent by the 15th we file an eviction. You may stop the eviction if you pay rent in full prior to the eviction date.

 

How are utilities handled?

Utilities are typically the tenant’s responsibility. Utilities must be transferred into the tenants name prior to signing the lease. If the tenant is responsible for the sanitation bill and fails to pay it, we reserve the right to increase the monthly rent and include sanitation in the rent.

 

What do I do if I have a maintenance request?

Why choose CRM Properties?

 

What do you charge?

 

When do I get paid?

 

How much is the damage deposit?

 

How long will it take to get my property rented?

 

How do you market my property?

 

What is your approval process for tenants?

 

What is the tenant deposit and length of lease?

 

Do you accept pets?

 

What is the eviction process?

Amanda Mendenhall

Leasing Agent

Amanda is our Leasing Agent. She oversees property showings and screens applicants.

Bethany Shoffner

Portfolio Manager

Bethany is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience.

Hannah Dobbins

Resident Service Coordinator

Julie Mullinax

Operations Manager

Julie is our Operations Manager. She oversees the staff and the day to day operations of our company.

Heather Johnson

Property Manager

Heather is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience

Jennifer Koenig

Resident Services Coordinator

Jennifer is our Office Assistant. She assists the Property Managers with all property and social media marketing.

Amanda Marshall

Maintenance Coordinator

Theresa Cain-Rush

Property Management Assistant

Darin Olson

Maintenance Manager

Darin is our Maintenance Manager. He investigates maintenance issues and offers suggestions and estimates for repairs.

Lynda Simpson

Bookkeeper

Lynda is our Bookkeeper. She handles all accounts payable and receivables. She also coordinates all owner and tenant billing.

Chris Mullinax

Broker Owner & New Business Development

As President and Owner of CRM Properties Chris helps generate new business and works on making sure the business is compliant with all local, state and national laws and ordinances.

Call us at (765) 459-8034 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

Get A Free Rental Analysis

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