Kokomo Property Management Services

CRM Properties provides professional, state of the art property management services for the Kokomo area. We serve Kokomo, Russiaville, Greentown, Galveston, Tipton, Sharpsville and Peru. As a licensed real estate agent and member of the National Association of Residential Property Managers we are held to the highest standard. Our ongoing training and certifications give us a different insight into property management. We focus on minimizing owner expenses and maximizing returns.

What Can CRM Property Management Do for Landlords Like Me?

Let us take the stress and headache out of managing your rental property.

We handle all aspects of property management including property evaluation, rent analysis, marketing, showings, applicant screening, lease signing, rent collection, maintenance coordination, occupied property inspection, move in and out inspection, lease compliance and more. We also handle tenants not paying rent, damaging the property, lease compliance, after hours and weekend maintenance calls and more. We save you time and money, so you can spend more time in the city you love.

Communication

Communication is the key to a great relationship. All owners get a direct line to their “single point of contact” property manager. Our property managers focus on communicating quickly and as needed. We understand the fine balance of being “kept in the loop” and do not over communicate but also quickly bring relevant items to the owner’s attention.

We have a strict policy with a “same day” response to owners that most leave messages.

Accounting

Owner rent proceeds are paid through an ACH direct deposit each month at the same time. Monthly statements are available online at the same time each month. Owners have anytime, anywhere access to their account through their online portal. This gives owners access to statements, financial reports, inspection reports and more. We also offer end of year portfolio performance reviews.

We will analyze incomes and expenses and determine the portfolio is performing at an unacceptable, acceptable or exceptional level.   

Maintenance

Maintenance is the number one reason tenants leave. Maintenance is also the owner number expense concern. Our staff is trained to identify what maintenance is the tenant’s responsibility and what is the owner’s responsibility. We also understand the difference between maintenance and repairs. We focus on making sure all properties are ready for occupying prior to placing a tenant. This cuts down on maintenance calls and therefore owner expenses and helps great a better experience for the tenant. Tenants have access to a 24/7 emergency maintenance hotline for quick response to the most important issues.

Guarantees

We offer many guarantees to give owners piece of mind.

Property Management Guarantees and Services

CRM Properties is so confident in our work that we guarantee the results will meet your expectations.

Depending on which management package you choose, we offer numerous guarantees so you can rest assured that your property is well cared for.

A 30-Day Lease Guarantee which protects you from extended vacancies.

A Leasing Guarantee which protects you against excessive turnover.

An Eviction Guarantee which saves you from having to shoulder all the legal fees.

A Pet Guarantee to make sure your property is cared for.

Our Satisfaction Guarantee which holds us accountable as your property management company.

Wastewater Lien Guarantee - a lien will not be placed on your property or we pay to remove it.

How Much Can You Get For Your Kokomo Property?

Whether you’re in Indian Heights, Country Club Hills, Bon Air, or other Kokomo neighborhood, we can help you price your home. The right rental price reduces your vacancy loss and attracts the best tenants. We know the Indiana market, and we can help you make a good decision when you’re pricing your home. We know what tenants are willing to pay and what the market can bear. Let us balance earning you the highest ROI will your need to remain competitive.

We have years of experience managing properties within the 46901, 46902 and 46903 zipcodes and all over Kokomo, IN.

Contact us to learn more about the local rental market: we’ll help you price your home favorably.

Chris and Julie are great people to work with. They are honest fair and hard working. I have multiple properties with them and when I ask for things they are willing to listen and try to make things right. They are continually trying to keep their business on the cutting edge and making it better for investors. I highly recommend them.

Paul

Property Owner

Kokomo Property Management Services:
Choose the Best Price For You

Lease-Only
Services

100% Lease Fee
 

Standard Property Management

50% Lease Fee
10% Management Fee*

Premium Property Management

100% Lease Fee
10% Management Fee*
Property Evaluation
Price Analysis
Marketing
Showing
Tenant Screening
Tenant Placement
Vacant Property Updates
Move-In Inspection
Dedicated Property Manager
24/7 Maintenance
Tenant Emergency "Hot Line"
Rent Collection
Lease Compliance
Owner Portal Access
Monthly Statements Online
ACH Payment
Year-End Tax Statement
Move out inspection
Tenant deposit disposition
Annual property evaluation - walk-through
Annual property evaluation - detailed picture report
End of Year Portfolio Performance Analysis
Property Tax Payments
Insurance payment
Utility Service and Payment
Rent-Ready Inspection at Move-Out
Satisfaction Guarantee**
30-Day Leasing Guarantee**
Lease Guarantee**
Pet Guarantee**
Eviction Guarantee**
Wastewater Lien Guarantee
Multi-Property Discount

Lease-Only Services

100% Lease Fee

Property Evaluation

We offer a complete evaluation of your property. We will detail any work that needs done to make rent ready and any improvements that may increase the rental value

Price Analysis

We thoroughly research market rates to maximize the rent amount. We also provide statistics on similar rentals in the same area

Marketing

We focus on online and social media marketing. We use professional quality photos and videos for all of our marketing.

Showing

We are showing options to prospective tenants 8:00 a.m. to 8:00 p.m. seven days per week.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes employment checks, income verification, background checks, face-to-face interviews and rental history checks

Tenant Placement

We have a detailed lease and all necessary addendums. Tenants must sign the lease and deliver a full month’s rent and damage deposit prior to receiving keys.

Vacant Property Updates

During times of vacancy, we update you weekly on the number of showings, feedback from the showings and the status of any applications.

Move-In Inspection

Prior to moving in we create a detailed move in inspection report with condition details, numerous pictures and videos where necessary

Standard Property Management

50% Lease Fee
10% Management Fee

Property Evaluation

We offer a complete evaluation of your property. We will detail any work that needs done to make rent ready and any improvements that may increase the rental value

Price Analysis

We thoroughly research market rates to maximize the rent amount. We also provide statistics on similar rentals in the same area

Marketing

We focus on online and social media marketing. We use professional quality photos and videos for all of our marketing.

Showing

We are showing options to prospective tenants 8:00 a.m. to 8:00 p.m. seven days per week.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes employment checks, income verification, background checks, face-to-face interviews and rental history checks

Tenant Placement

We have a detailed lease and all necessary addendums. Tenants must sign the lease and deliver a full month’s rent and damage deposit prior to receiving keys.

Vacant Property Updates

During times of vacancy, we update you weekly on the number of showings, feedback from the showings and the status of any applications.

Move-In Inspection

Prior to moving in we create a detailed move in inspection report with condition details, numerous pictures and videos where necessary

Dedicated property manager

Each owner has a dedicated property manager that is your single point of contact for all questions.

Click here to learn more

Tenants have access to contact our office 24/7 with maintenance requests.

Click here to learn more


Rent collection

We collect rent daily and offer tenants many options for paying such as direct deposit, ach and the ability to pay rent at most places that offer money orders

Lease compliance

We are constantly monitoring the property and tenant to assure they are follow all rules and regulations detailed in the lease

Owner portal access

Owners have anytime, anywhere access into their account where the can retrieve statements, inspection reports, end of year reports and more.

Monthly statements-online

All owner statements are available through the owner portal

ACH payment

Rent proceeds are delivered to owners through ach direct deposit on the same day every month.

Year end tax statement

All required tax statements are delivered at the end of the year.

Move out inspection

Upon the tenant vacating the property we create a detailed move out inspection report detailing the condition at move out and include numerous pictures and videos where needed.

Tenant deposit disposition

Within 45 days of move out we process the tenant’s security deposit and details any charges towards that deposit.

Annual property evaluation-walk through

During occupancy we do an annual property walk through and confirm the property is being properly cared for and that the tenant is not violating the lease agreement.

Annual property evaluation-detailed picture report

(Additional Cost) We do an annual property walk through create a detailed report with many pictures and videos where needed.

Utility service and payment

(Additional Cost) We will coordinate service, meet utility companies, disconnect service and pay utility bills.

Rent ready inspection report at move out

(Additional Cost) We do a detail evaluation on property condition. We then deliver a list of recommended repairs with estimated cost. We found this greatly reduces maintenance during times of occupancy.

Multi-property discount

Owners with multiple properties are now eligible for a discount on their monthly management fees. Owner will save 1.5% on their monthly management fee regardless of which management plan you take.

Premium Property Management

100% Lease Fee
10% Management Fee

Property Evaluation

We offer a complete evaluation of your property. We will detail any work that needs done to make rent ready and any improvements that may increase the rental value

Price Analysis

We thoroughly research market rates to maximize the rent amount. We also provide statistics on similar rentals in the same area

Marketing

We focus on online and social media marketing. We use professional quality photos and videos for all of our marketing.

Showing

We are showing options to prospective tenants 8:00 a.m. to 8:00 p.m. seven days per week.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes employment checks, income verification, background checks, face-to-face interviews and rental history checks

Tenant Placement

We have a detailed lease and all necessary addendums. Tenants must sign the lease and deliver a full month’s rent and damage deposit prior to receiving keys.

Vacant Property Updates

During times of vacancy, we update you weekly on the number of showings, feedback from the showings and the status of any applications.

Move-In Inspection

Prior to moving in we create a detailed move in inspection report with condition details, numerous pictures and videos where necessary

Dedicated property manager

Each owner has a dedicated property manager that is your single point of contact for all questions.

Click here to learn more

Tenants have access to contact our office 24/7 with maintenance requests.

Click here to learn more


Rent collection

We collect rent daily and offer tenants many options for paying such as direct deposit, ach and the ability to pay rent at most places that offer money orders

Lease compliance

We are constantly monitoring the property and tenant to assure they are follow all rules and regulations detailed in the lease

Owner portal access

Owners have anytime, anywhere access into their account where the can retrieve statements, inspection reports, end of year reports and more.

Monthly statements-online

All owner statements are available through the owner portal

ACH payment

Rent proceeds are delivered to owners through ach direct deposit on the same day every month.

Year end tax statement

All required tax statements are delivered at the end of the year.

Move out inspection

Upon the tenant vacating the property we create a detailed move out inspection report detailing the condition at move out and include numerous pictures and videos where needed.

Tenant deposit disposition

Within 45 days of move out we process the tenant’s security deposit and details any charges towards that deposit.

Annual property evaluation-walk through

During occupancy we do an annual property walk through and confirm the property is being properly cared for and that the tenant is not violating the lease agreement.

Annual property evaluation-detailed picture report

We do an annual property walk through create a detailed report with many pictures and videos where needed.

End of Year Portfolio Performance Analysis

At the end of the year we evaluate the portfolios performance and look for area to improve. We then consult with the owner and formulate a plan for the next year.

Property tax payments

We can escrow and pay your property tax bill when due.

Insurance payment

We can escrow and pay your property insurance when due.

Utility service and payment

We will coordinate service, meet utility companies, disconnect service and pay utility bills.

Rent ready inspection report at move out

We do a detail evaluation on property condition. We then deliver a list of recommended repairs with estimated cost. We found this greatly reduces maintenance during times of occupancy.

** Satisfaction guarantee

At any point if you are not satisfied with our services you may cancel your agreement with us at no cost to you.!

** 30 day leasing guarantee

We guarantee we will lease your property within 30 days!

**Lease guarantee

We guarantee the tenant we place will stay at least 9 months or we will find a new tenant for free!

** Pet guarantee

We guarantee that if we place a pet in your property that it will not damage the property or we will pay for the cost to repair!

** Eviction guarantee

We guarantee that if we must evict a tenant that we place, we will pay the necessary costs to remove the tenant!

Multi-property discount

Owners with multiple properties are now eligible for a discount on their monthly management fees. Owner will save up to 1.5% on their monthly management fee regardless of which management plan you take.

* Minimum single family home management fee is $60.00

* Minimum multi-unit management fee is $50.00 per unit

** Certain conditions apply

Multi-property Discount for Landlords and Investors

Owners with multiple properties are now eligible for a discount on their monthly management fees. Owner will save up to 1.5% on their monthly management fee regardless of which management plan you take.

Some restrictions apply.

Choosing a Great Property Management Company Makes All The Difference

It doesn’t matter what neighborhood you’re in — a great property management company can make all the difference in your investments success. When a change is needed we can handle the entire transfer process. We will coordinate the transfer directly with your current manager. We will make contact with the tenant and reassure them that their experience will improve. We take the work out of it for the owner. We make sure your investment is protected and no interruptions in service occur.

We take good care of rental properties all over Indian Heights, Country Club Hills, Bon Air, Lafayette Park, Downtown Kokomo, and surrounding neighborhoods.

Tired of fielding middle of the night calls? Want to see how you can improve your bottom dollar? We offer many options for the self-managing owners. We offer tenant placement only-we find the tenant then let you manage. We offer many “a la carte” services such as assistance with tenants not paying, eviction services and renovations services. If you are ready for full-service management sign up for a 3-month trial and evaluate our services, or take advantage of our many guarantees and let us take over the day-to-day management.

What Our Customers Say About Us

4.9 /5
52 Reviews

Google CRM Properties Matt
The whole team has been great on communication, guidance, and marketing of the properties. Bethany has done a super job staying in touch regarding repairs and any issues. CRM has really helped keep rents coming in and freeing time up for me.
CRM Properties replied:
Matt, Thanks! We are glad that you are seeing success with your rental properties and will continue to work hard to make your investments work for you while keeping your residents happy with their rental home!
Google CRM Properties Cathy
We've been working with CRM for several years. Have some ups and downs but the overall experience is great! Bethany is so responsive and helpful. When we have questions or concerns, she is right there and she always keeps us informed on our properties.
CRM Properties replied:
Hi Cathy Webb, We greatly appreciate both you an John as owners and we want to thank you for allowing us the opportunity to provide you with our services. We look forward to working with you in the future! Thank you so much again for your feedback! We hope you have a great day!
Google CRM Properties Rod
As an investor in Howard county, I would like to compliment the actions of CRM properties with a specific mention for Heather. I would like to thank all the team members that work collaboratively to execute one of the best rental companies that I have had the pleasure to work with. Though life is full of ups and downs, we must continually strive to do better each and every day. Thanks again Heather!
CRM Properties replied:
Rod, Thanks for your kind words! We greatly appreciate you as an owner and want to thank you for allowing us the opportunity to provide you with our services. We look forward to working with you in the future!
Google CRM Properties Ed
I wish to thank everyone with CRM for working with me when they took over management of this property, especially Bethany. She was quite professional, explaining everything to my satisfaction.
CRM Properties replied:
Ed, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google CRM Properties Randy
CRM is very proactive in the management of our properties. They have a well- thought out solution for those looking for property management.
CRM Properties replied:
Randy, we greatly appreciate you as an owner and want to thank you for allowing us the opportunity to provide you with our services. Thank you again for the great review!

Want to Learn More?

If you are interested in learning more about our property management services, available rental properties or have a general question about the application process, touring a home or the leasing process leave us a message and we will be in touch!

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CRM Property Management

2626 S Webster St.
Kokomo, IN 46902
P: (765) 459-8034
info@crmproperties.net

Madison Simpson

Business Development Manager

Madison is our current Business Development Manager (BDM). She is the main point of contact for prospective owner clients who are interested in learning more about professional property management or considering working with CRM Properties.

Prior to her role as BDM, she was our Resident Service Coordinator where she served as our initial point of contact for tenants and assisted all callers and walk in appointments.

Airynne Mhgdadaro

Property Manager Assistant

Airynne is a Property Manager Assistant. She helps the Property Managers with coordinate lease agreements, lease renewals and addresses delinquent utility bills.

Bethan Johnson

Property Management Assistant

Bethan is a Property Manager Assistant. She performs all property inspection and evaluations, creates tenant invoices and oversees disposition of security deposits.

Why choose CRM Properties?

We have the best selection of homes in the Kokomo area. Our staff’s dedication to customer service leads to a swift response to maintenance and tenant questions.

 

What is your screening process?

We verify income with copies of pay stubs and verification from your employer. We check court records for any judgments and criminal activity. We also contact your previous landlords directly for a referral. We will verify that the person we call is actually your landlord.

 

Are pets allowed?

Most homes allow pets. We do have breed and size restrictions. We limit the number of allowed pets and you must provide proof of vaccinations on all pets. We charge an additional $25 per month and $150 additional deposit.

 

How much is the damage deposit?

The damage deposit is equal to one month’s rent. An additional $150 is required for all pets.

 

How long of a lease must I sign?

Our leases are typically one year. During winter months we structure our leases to expire during the spring.

 

How do I pay my rent?

You can pay rent in person with a personal check, cashier’s check or money order. You may set up an e-payment or direct deposit. You may also mail your rent or use our dropbox.

 

What happens if I can’t pay my rent on time?

We do not make arrangements on rent. Rent is due on the 1st of each month. Late fees start on the 5th. If we do not receive rent by the 15th we file an eviction. You may stop the eviction if you pay rent in full prior to the eviction date.

 

How are utilities handled?

Utilities are typically the tenant’s responsibility. Utilities must be transferred into the tenants name prior to signing the lease. If the tenant is responsible for the sanitation bill and fails to pay it, we reserve the right to increase the monthly rent and include sanitation in the rent.

 

What do I do if I have a maintenance request?

Why choose CRM Properties?

 

What do you charge?

 

When do I get paid?

 

How much is the damage deposit?

 

How long will it take to get my property rented?

 

How do you market my property?

 

What is your approval process for tenants?

 

What is the tenant deposit and length of lease?

 

Do you accept pets?

 

What is the eviction process?

Amanda Mendenhall

Leasing Agent

Amanda is our Leasing Agent. She oversees property showings and screens applicants.

Bethany Shoffner

Property Manager

Bethany is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience.

Hannah Dobbins

Resident Service Coordinator

Julie Mullinax

Operations Manager

Julie is our Operations Manager. She oversees the staff and the day to day operations of our company.

Heather Johnson

Property Manager

Heather is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience

Jennifer Koenig

Resident Services Coordinator

Jennifer is our Office Assistant. She assists the Property Managers with all property and social media marketing.

Amanda Marshall

Maintenance Coordinator

Theresa Cain-Rush

Property Management Assistant

Darin Olson

Maintenance Manager

Darin is our Maintenance Manager. He investigates maintenance issues and offers suggestions and estimates for repairs.

Lynda Simpson

Bookkeeper

Lynda is our Bookkeeper. She handles all accounts payable and receivables. She also coordinates all owner and tenant billing.

Chris Mullinax

Broker Owner & New Business Development

As President and Owner of CRM Properties Chris helps generate new business and works on making sure the business is compliant with all local, state and national laws and ordinances.

Call us at (765) 459-8034 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

Get A Free Rental Analysis

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