Indianapolis Property Management Services

When you’re looking for responsive, qualified property management in Indianapolis, look no further than CRM Properties. We have the experience and the local expertise to make your rental properties as profitable and successful as they can be. From rigorous tenant screening to intense preventative maintenance, we’ll be there to anticipate problems and offer solutions. Our approach to property management is full-service and comprehensive. We pay attention to every detail.

What Can CRM Property Management Do for Landlords Like Me?

We know that whether you’re a landlord with one property or an investor with dozens, the stresses are the same. What if a tenant doesn’t pay? What if my property stays vacant? What if there’s damage that goes beyond the security deposit? Don’t worry. When you work with CRM Properties, you can take back your time and your peace of mind. We have years of experience finding and screening tenants, maintaining rental homes, and protecting investments like yours so they can continue to increase in value and provide a lot of opportunity for you and your financial future.

Communication

Relationships start with communication, and we value our ability to be available and accessible. You’ll have a direct phone number and a single point of contact, so you won’t have to worry about being tossed through some bizarre maze of voicemail prompts. Your property manager will connect with you immediately after receiving your message and you’ll always know where you stand in terms of tenants, income, and opportunity.  

We take communication seriously, and our entire team embraces a strict “same day” response policy. Our owners never have to wait to hear from us.

Accounting

You should always know where you stand financially. That’s why we pay you right away; through an ACH direct deposit every month. We’ll also provide you with an online monthly statement when rent is paid. You’ll be able to see the income and expenses associated with your property, and you can access that information anytime you need it and from anywhere in the world. We provide online portals to make the flow of information efficient, transparent, and reliable. If you have any questions about statements, financial reports, inspection reports, or anything you see online, let us know.

 We offer end of year portfolio performance reviews. We will analyze income and expenses and determine the portfolio is performing at an unacceptable, acceptable or exceptional level.  

Maintenance

Tenants leave rental properties when maintenance needs are unaddressed. We won’t let that happen. At CRM Properties, we respond quickly and thoroughly. We also know that maintenance is the largest expense for most rental property owners. We train our staff and our maintenance personnel to identify which issues are the owner’s responsibility and which are the tenant’s. This keeps your costs down and holds your residents accountable for the condition of your home. We believe in preventative maintenance because it reduces the likelihood of needing expensive and emergency repairs. Our team is here 24 hours a day and seven days a week to respond to any emergencies that do arise.

Guarantees

We offer many guarantees to give owners piece of mind.

Property Management Guarantees and Services

CRM Properties is so confident in our work that we guarantee the results will meet your expectations.

Depending on which Indiana property management package you choose, we offer numerous guarantees so you can rest assured that your property is well cared for.

A 30-Day Lease Guarantee which protects you from extended vacancies.

A Lease Guarantee which protects you against excessive turnover.

An Eviction Protection which saves you from having to shoulder all the legal fees.

A Pet Damage Protection Guarantee to make sure your property is cared for.

Our Appliance Guarantee, which holds us accountable as your property management company.

Wastewater Lien Guarantee - a lien will not be placed on your property or we pay to remove it.

How Much Can You Get For Your Indianapolis Property?

 We can help you price your home, whether you’re renting out a single-family residence in the suburbs or a downtown loft in a multi-family apartment building. We know the Indianapolis rental market as well as all of its sub-markets. You can count on us to run the numbers, compare the competing properties, and come up with a price that’s designed to reduce your vacancy and attract the best tenants. It will also earn you the most rent.

We have years of experience managing properties in and around Indianapolis. Contact us when you’re ready to put your home on the market, and we’ll help you price it right.

Chris and Julie are great people to work with. They are honest fair and hard working. I have multiple properties with them and when I ask for things they are willing to listen and try to make things right. They are continually trying to keep their business on the cutting edge and making it better for investors. I highly recommend them.

Paul

Property Owner

Indianapolis Property Management Services:
Choose the Best Price For You

Lease-Only Services

Standard Management

Premium Management

Management Fee 10% 11%
Lease Renewal Fee $125.00 $125.00
Property Evaluation
Price Analysis
Online Marketing Package
Showing Service 7 Days per Week, 12 Hours per Day
Tenant Screening
Tenant Placement - Lease Signing
Vacant Property Updates
Move-In Inspection Form
Move-In Inspection Picture / Video Report
Dedicated Property Manager with Direct Line
24/7 Maintenance Hotline
Tenant Emergency Hotline
Rent Collection w/ Online Options and 3rd Party Sites
Lease Compliance Monitoring
Owner Portal Access
Monthly Statements Online
ACH Payment Service
Year-End Tax Statement
Move-Out Inspection Report
Move-Out Inspection Picture / Video Report
Tenant Required Liability and Renter Insurance
Annual Property Evaluation - w/ Picture Report $40.00
Pet Damage Protection
End of Year Portfolio Performance Analysis
Property Tax Payment Service
Insurance Payment Service
Utility Service Coordination
Utility Payment Service
Rent-Ready Inspection Report
30-Day Leasing Guarantee**
Lease Fulfillment Guarantee**
Sanitation Lien Guarantee
Eviction Protection**

Lease-Only Services

Property Evaluation

We offer a complete evaluation of your property. We will detail any work that needs done to make rent ready and any improvements that may increase the rental value

Price Analysis

We thoroughly research market rates to maximize the rent amount. We also provide statistics on similar rentals in the same area

Online Marketing Package

We focus on online and social media marketing. We use professional quality photos and videos for all of our marketing.

Showing Service 7 Days per Week, 12 Hours per Day

We are showing options to prospective tenants 8:00 a.m. to 8:00 p.m. seven days per week.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes employment checks, income verification, background checks, face-to-face interviews and rental history checks

Tenant Placement - Lease Signing

We have a detailed lease and all necessary addendums. Tenants must sign the lease and deliver a full month’s rent and damage deposit prior to receiving keys.

Vacant Property Updates

During times of vacancy, we update you weekly on the number of showings, feedback from the showings and the status of any applications.

Move-In Inspection Picture / Video Report

Standard Management

10% Management Fee

Lease Renewal Fee

$125.00

Property Evaluation

We offer a complete evaluation of your property. We will detail any work that needs done to make rent ready and any improvements that may increase the rental value

Price Analysis

We thoroughly research market rates to maximize the rent amount. We also provide statistics on similar rentals in the same area

Online Marketing Package

We focus on online and social media marketing. We use professional quality photos and videos for all of our marketing.

Showing Service 7 Days per Week, 12 Hours per Day

We are showing options to prospective tenants 8:00 a.m. to 8:00 p.m. seven days per week.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes employment checks, income verification, background checks, face-to-face interviews and rental history checks

Tenant Placement - Lease Signing

We have a detailed lease and all necessary addendums. Tenants must sign the lease and deliver a full month’s rent and damage deposit prior to receiving keys.

Vacant Property Updates

During times of vacancy, we update you weekly on the number of showings, feedback from the showings and the status of any applications.

Move-In Inspection Form

Prior to moving in we create a detailed move in inspection report with condition details, numerous pictures and videos where necessary

Move-In Inspection Picture / Video Report


Dedicated Property Manager with Direct Line

Each owner has a dedicated property manager that is your single point of contact for all questions.

24/7 Maintenance Hotline

Tenants have access to contact our office 24/7 with maintenance requests.

Tenant Emergency Hotline


Rent Collection w/ Online Options and 3rd Party Sites

We collect rent daily and offer tenants many options for paying such as direct deposit, ach and the ability to pay rent at most places that offer money orders

Lease Compliance Monitoring

We are constantly monitoring the property and tenant to assure they are follow all rules and regulations detailed in the lease

Owner Portal Access

Owners have anytime, anywhere access into their account where the can retrieve statements, inspection reports, end of year reports and more.

Monthly Statements Online

All owner statements are available through the owner portal

ACH Payment Service

Rent proceeds are delivered to owners through ach direct deposit on the same day every month.

Year-End Tax Statement

All required tax statements are delivered at the end of the year.

Move-Out Inspection Report

Upon the tenant vacating the property we create a detailed move out inspection report detailing the condition at move out and include numerous pictures and videos where needed.

Move-Out Inspection Picture / Video Report

$75.00

Tenant Required Liability and Renter Insurance


Annual Property Evaluation w/ Picture Report


Pet Damage Protection

Premium Property Management

11% Management Fee

Lease Renewal Fee

$125.00

Property Evaluation

We offer a complete evaluation of your property. We will detail any work that needs done to make rent ready and any improvements that may increase the rental value

Price Analysis

We thoroughly research market rates to maximize the rent amount. We also provide statistics on similar rentals in the same area

Online Marketing Package

We focus on online and social media marketing. We use professional quality photos and videos for all of our marketing.

Showing Service 7 Days per Week, 12 Hours per Day

We are showing options to prospective tenants 8:00 a.m. to 8:00 p.m. seven days per week.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes employment checks, income verification, background checks, face-to-face interviews and rental history checks

Tenant Placement - Lease Signing

We have a detailed lease and all necessary addendums. Tenants must sign the lease and deliver a full month’s rent and damage deposit prior to receiving keys.

Vacant Property Updates

During times of vacancy, we update you weekly on the number of showings, feedback from the showings and the status of any applications.

Move-In Inspection Form

Prior to moving in we create a detailed move in inspection report with condition details, numerous pictures and videos where necessary

Move-In Inspection Picture / Video Report


Dedicated Property Manager with Direct Line

Each owner has a dedicated property manager that is your single point of contact for all questions.

24/7 Maintenance Hotline

Tenants have access to contact our office 24/7 with maintenance requests.

Tenant Emergency Hotline


Rent Collection w/ Online Options and 3rd Party Sites

We collect rent daily and offer tenants many options for paying such as direct deposit, ach and the ability to pay rent at most places that offer money orders

Lease Compliance Monitoring

We are constantly monitoring the property and tenant to assure they are follow all rules and regulations detailed in the lease

Owner Portal Access

Owners have anytime, anywhere access into their account where the can retrieve statements, inspection reports, end of year reports and more.

Monthly Statements Online

All owner statements are available through the owner portal

ACH Payment Service

Rent proceeds are delivered to owners through ach direct deposit on the same day every month.

Year-End Tax Statement

All required tax statements are delivered at the end of the year.

Move-Out Inspection Report

Upon the tenant vacating the property we create a detailed move out inspection report detailing the condition at move out and include numerous pictures and videos where needed.

Move-Out Inspection Picture / Video Report

$75.00

Tenant Required Liability and Renter Insurance


Annual Property Evaluation w/ Picture Report

$40.00

Pet Damage Protection


End of Year Portfolio Performance Analysis

At the end of the year we evaluate the portfolios performance and look for area to improve. We then consult with the owner and formulate a plan for the next year.

Property Tax Payment Service

We can escrow and pay your property tax bill when due.

Insurance Payment Service

We can escrow and pay your property insurance when due.

Utility Service Coordination

We will coordinate service, meet utility companies, disconnect service and pay utility bills.

Utility Payment Service

We will coordinate service, meet utility companies, disconnect service and pay utility bills.

Rent-Ready Inspection Report

We do a detail evaluation on property condition. We then deliver a list of recommended repairs with estimated cost. We found this greatly reduces maintenance during times of occupancy.

30 Day Leasing Guarantee

We guarantee we will lease your property within 30 days!

Lease Fulfillment Guarantee

We guarantee the tenant we place will stay at least 9 months or we will find a new tenant for free!

Sanitation Lien Guarantee


Eviction Protection

We guarantee that if we must evict a tenant that we place, we will pay the necessary costs to remove the tenant!

Multi-property Discount for Landlords and Investors

Call Now For Details

(765) 459-8034

Some restrictions apply.

Working with CRM Properties

Choosing the best Indianapolis property management company will have a huge impact on your investment success. You need a team that’s experienced, reliable, and willing to put in the work to ensure a pleasant and profitable rental experience is easy to achieve.

That’s what we do at CRM Properties. From marketing to tenant screening to leasing and full-service management, you can count on us to maintain your property and protect your investment. We’re the Indianapolis property management leaders for a lot of reasons. Find out what it’s like to work with us.

What Our Customers Say About Us

4.4/5
4.4 /5
151 Reviews

Google
5.0/5
Google CRM Properties Elizabeth
I recently had Haley Evans come out to do our annual walkthrough and was so impressed with how friendly, communicative, and efficient she was. So thankful for a great experience.
CRM Properties replied:
Elizabeth, thank you for your kind words and this wonderful review! I appreciate you welcoming me into your home, and being so friendly. We are thankful to have great tenants like you! Please don't hesitate to reach out if there's anything additional we can do for you. ! I hope you and your family enjoy the holidays!
Google
5.0/5
Google CRM Properties Mark
Thank you Hayley Evans for your courtesies shown to us during annual walk through. Kind, fast and thorough. 5 stars
CRM Properties replied:
Hi Mark , I am very happy to have provided you with such a positive experience! Thank you for being such a great tenant and taking care of your property, it really is appreciated. If you ever need anything from us, please feel free to give us a call or stop by. Have a nice day, and Happy Holidays to you and your family!
Google
5.0/5
Google CRM Properties Amanda
Stacy Gentry did a great job coordinating my flooring and plumbing repair and just in time for the holidays. Them valuing the importance of my holiday and fixing my issue fast was super appreciated.
CRM Properties replied:
Amanda, it was our pleasure. Thank you so much for contacting me so quickly when you had concerns so we had the opportunity to make scheduling corrections and get everyone on the same page. I hope you had a wonderful Thanksgiving and I wish you great holidays to come in your home.
Google
5.0/5
Google CRM Properties Deana
Google
1.0/5
Google CRM Properties Rolando
It was a very pleasant experience up until the lease got renewed without my knowledge and then they wouldn't let me off the lease even though I proved it was fraudulent. After being hung up on and all the difficulty, I finally got my name off the lease more then 30 days later. I advise crm to never approve a lease signed thru a email bc that was a very stressful situation that I didn't deserve to experience or did anything wrong to deserve that level of disrespectful treatment.

Want to Learn More?

If you are interested in learning more about our property management services, available rental properties or have a general question about the application process, touring a home or the leasing process leave us a message and we will be in touch!

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CRM Property Management

2626 S Webster St.
Kokomo, IN 46902
P: (765) 459-8034
chris@crmproperties.net

Bethan Johnson

Turn Coordinator

Bethan is a Property Manager Assistant. She performs all property inspection and evaluations, creates tenant invoices and oversees disposition of security deposits.

Why choose CRM Properties?

We have the best selection of homes in the Kokomo area. Our staff’s dedication to customer service leads to a swift response to maintenance and tenant questions.

 

What is your screening process?

We verify income with copies of pay stubs and verification from your employer. We check court records for any judgments and criminal activity. We also contact your previous landlords directly for a referral. We will verify that the person we call is actually your landlord.

 

Are pets allowed?

Most homes allow pets. We do have breed and size restrictions. We limit the number of allowed pets and you must provide proof of vaccinations on all pets. We charge an additional $25 per month and $150 additional deposit.

 

How much is the damage deposit?

The damage deposit is equal to one month’s rent. An additional $150 is required for all pets.

 

How long of a lease must I sign?

Our leases are typically one year. During winter months we structure our leases to expire during the spring.

 

How do I pay my rent?

You can pay rent in person with a personal check, cashier’s check or money order. You may set up an e-payment or direct deposit. You may also mail your rent or use our dropbox.

 

What happens if I can’t pay my rent on time?

We do not make arrangements on rent. Rent is due on the 1st of each month. Late fees start on the 5th. If we do not receive rent by the 15th we file an eviction. You may stop the eviction if you pay rent in full prior to the eviction date.

 

How are utilities handled?

Utilities are typically the tenant’s responsibility. Utilities must be transferred into the tenants name prior to signing the lease. If the tenant is responsible for the sanitation bill and fails to pay it, we reserve the right to increase the monthly rent and include sanitation in the rent.

 

What do I do if I have a maintenance request?

Why choose CRM Properties?

 

What do you charge?

 

When do I get paid?

 

How much is the damage deposit?

 

How long will it take to get my property rented?

 

How do you market my property?

 

What is your approval process for tenants?

 

What is the tenant deposit and length of lease?

 

Do you accept pets?

 

What is the eviction process?

Amanda Mendenhall

Leasing Agent

Amanda is our Leasing Agent. She oversees property showings and screens applicants.

Bethany Shoffner

Portfolio Manager

Bethany is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience.

Hannah Dobbins

Resident Service Coordinator

Julie Mullinax

Operations Manager

Julie is our Operations Manager. She oversees the staff and the day to day operations of our company.

Heather Johnson

Property Manager

Heather is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience

Jennifer Koenig

Resident Services Coordinator

Jennifer is our Office Assistant. She assists the Property Managers with all property and social media marketing.

Amanda Marshall

Maintenance Coordinator

Theresa Cain-Rush

Property Management Assistant

Darin Olson

Maintenance Manager

Darin is our Maintenance Manager. He investigates maintenance issues and offers suggestions and estimates for repairs.

Lynda Simpson

Bookkeeper

Lynda is our Bookkeeper. She handles all accounts payable and receivables. She also coordinates all owner and tenant billing.

Chris Mullinax

Broker Owner & New Business Development

As President and Owner of CRM Properties Chris helps generate new business and works on making sure the business is compliant with all local, state and national laws and ordinances.

Call us at (765) 459-8034 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

Get A Free Rental Analysis

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