Having a good Property Management company can be one of your greatest assets, and they are a critical factor in the success of your real estate investment. When hiring a Property Manager you need to choose a company that has all of the necessary tools to make your properties more profitable. At CRM property management we have innovative software that helps us manage your real estate investment. Today we want to talk to you about Property Meld, a software that we use to streamline the maintenance process and take communication with our customers to the next level.

Property Meld is a cloud-based platform that automates the maintenance process from start to finish. Why is this so important? Handling maintenance, repair issues and responding to tenant complaints can be a huge headache and when not done well they can become a real problem and put your investment at risk. We all know that having a good relationship with tenants is very important, a happy tenant means good vacancy rates which means healthy cash flow. Research has shown that not responding to maintenance requests is one of the main reasons why tenants don’t renew their leases. If you want a long term tenant, you will need to handle maintenance requests like a pro. So how does Property Meld work? Tenants submit a maintenance request using any device and they can attach pictures. The manager gets the request, troubleshoots the issue, and then assigns the work directly to vendors or maintenance. Property Meld tracks the status of the work and keeps everyone up to date along the way.

In Property Meld, all conversations are documented a record is kept for later reference. This is helpful if there is ever an issue that arises in the future. If a litigious tenant decides to bring a claim against a landlord for a repair request they made and information has not been properly documented, that landlord could be left in hot water. Documentation of maintenance requests, history of all requests and any communication is very important. It removes the he said she said and ensures the proper party is protected if an issue arises.

At CRM property management we use Property Meld as a tool to handle maintenance and provide transparency to the owners. We can keep them informed, with the option of receiving notifications via email or a text message for their properties. Owners can stay up to day with what is happening with their property and any maintenance. Have a worry free investment by hiring CRM property management.

Key Features:

Automatic scheduling

Communication hub

Repair reminders

Automatic status updates

Automatic follow-up

Performance tracking

Tenant feedback

Cost tracking

Client portal

Maintenance management

Online payment processing

Work order management

With CRM property management and their use of industry-leading technology, you can feel comfortable knowing your maintenance requests are being addressed quickly and are properly documented. Call us today to find out our more.

Bethan Johnson

Turn Coordinator

Bethan is a Property Manager Assistant. She performs all property inspection and evaluations, creates tenant invoices and oversees disposition of security deposits.

Why choose CRM Properties?

We have the best selection of homes in the Kokomo area. Our staff’s dedication to customer service leads to a swift response to maintenance and tenant questions.

 

What is your screening process?

We verify income with copies of pay stubs and verification from your employer. We check court records for any judgments and criminal activity. We also contact your previous landlords directly for a referral. We will verify that the person we call is actually your landlord.

 

Are pets allowed?

Most homes allow pets. We do have breed and size restrictions. We limit the number of allowed pets and you must provide proof of vaccinations on all pets. We charge an additional $25 per month and $150 additional deposit.

 

How much is the damage deposit?

The damage deposit is equal to one month’s rent. An additional $150 is required for all pets.

 

How long of a lease must I sign?

Our leases are typically one year. During winter months we structure our leases to expire during the spring.

 

How do I pay my rent?

You can pay rent in person with a personal check, cashier’s check or money order. You may set up an e-payment or direct deposit. You may also mail your rent or use our dropbox.

 

What happens if I can’t pay my rent on time?

We do not make arrangements on rent. Rent is due on the 1st of each month. Late fees start on the 5th. If we do not receive rent by the 15th we file an eviction. You may stop the eviction if you pay rent in full prior to the eviction date.

 

How are utilities handled?

Utilities are typically the tenant’s responsibility. Utilities must be transferred into the tenants name prior to signing the lease. If the tenant is responsible for the sanitation bill and fails to pay it, we reserve the right to increase the monthly rent and include sanitation in the rent.

 

What do I do if I have a maintenance request?

Why choose CRM Properties?

 

What do you charge?

 

When do I get paid?

 

How much is the damage deposit?

 

How long will it take to get my property rented?

 

How do you market my property?

 

What is your approval process for tenants?

 

What is the tenant deposit and length of lease?

 

Do you accept pets?

 

What is the eviction process?

Amanda Mendenhall

Leasing Agent

Amanda is our Leasing Agent. She oversees property showings and screens applicants.

Bethany Shoffner

Portfolio Manager

Bethany is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience.

Hannah Dobbins

Resident Service Coordinator

Julie Mullinax

Operations Manager

Julie is our Operations Manager. She oversees the staff and the day to day operations of our company.

Heather Johnson

Property Manager

Heather is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience

Jennifer Koenig

Resident Services Coordinator

Jennifer is our Office Assistant. She assists the Property Managers with all property and social media marketing.

Amanda Marshall

Maintenance Coordinator

Theresa Cain-Rush

Property Management Assistant

Darin Olson

Maintenance Manager

Darin is our Maintenance Manager. He investigates maintenance issues and offers suggestions and estimates for repairs.

Lynda Simpson

Bookkeeper

Lynda is our Bookkeeper. She handles all accounts payable and receivables. She also coordinates all owner and tenant billing.

Chris Mullinax

Broker Owner & New Business Development

As President and Owner of CRM Properties Chris helps generate new business and works on making sure the business is compliant with all local, state and national laws and ordinances.

Call us at (765) 459-8034 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

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