Routine maintenance on your property is essential for preserving and building your income and value. Handling maintenance can be a huge headache and time-consuming. When not done well it can become a real problem putting your investment at risk. There are legal responsibilities under the landlord-tenant law that you have as a landlord regarding maintenance, and as does your tenant. As a landlord, you need to make sure that your rental property meets all local building and housing codes, as well as handle all major repairs. The main thing is that you must keep the property in a habitable condition. Research shows that not responding to maintenance reports is one of the reasons why tenants don’t renew their leases. If you want a long term tenant you will need to handle maintenance requests like a pro.

A big part of handling maintenance is communication. When a tenant submits a request, do what you can to respond quickly. Get back to them as soon as possible even if it’s just to acknowledge you received the request. If you can solve the problem quickly, then try to. To fix any maintenance issues always use licensed, qualified and insured vendors. If you don’t use a good vendor you are putting yourself at risk as well as the tenants. Finally, another important aspect is to follow up with tenants after the repair has been fixed to make sure that they are satisfied with the job.

We advise that you have a maintenance section in your lease. You have to be very clear in your lease and let the tenant know what they are responsible for. It is also a legal way to require tenants to help with property maintenance. For example, if the property doesn’t include any landscaping services, then the tenant needs to know that they have to mow the grass. You might think that some of this stuff is common knowledge, but you will be surprised by some of the tenant’s responses, so make sure you have it all in your lease.

Tenants are also responsible for waste disposal. They need to properly dispose of their garbage and not let it pile up because it can create serious health issues, pests or infestations. Tenants must also be responsible for mold prevention if it is caused by poor hygiene practices. They must provide adequate ventilation to prevent mold. If the mold comes from a plumbing issue or a leak from the house then it is your responsibility as a landlord to fix it.

To be successful in maintenance you must create a plan of action and create a system. To reduce time and make everything more efficient you must systemize your operations. If you own many properties a software can be a solution or you can reduce your headaches caused by maintenance by hiring CRM Properties. We will provide you with excellent property management maintenance services.


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Bethan Johnson

Turn Coordinator

Bethan is a Property Manager Assistant. She performs all property inspection and evaluations, creates tenant invoices and oversees disposition of security deposits.

Why choose CRM Properties?

We have the best selection of homes in the Kokomo area. Our staff’s dedication to customer service leads to a swift response to maintenance and tenant questions.


What is your screening process?

We verify income with copies of pay stubs and verification from your employer. We check court records for any judgments and criminal activity. We also contact your previous landlords directly for a referral. We will verify that the person we call is actually your landlord.


Are pets allowed?

Most homes allow pets. We do have breed and size restrictions. We limit the number of allowed pets and you must provide proof of vaccinations on all pets. We charge an additional $25 per month and $150 additional deposit.


How much is the damage deposit?

The damage deposit is equal to one month’s rent. An additional $150 is required for all pets.


How long of a lease must I sign?

Our leases are typically one year. During winter months we structure our leases to expire during the spring.


How do I pay my rent?

You can pay rent in person with a personal check, cashier’s check or money order. You may set up an e-payment or direct deposit. You may also mail your rent or use our dropbox.


What happens if I can’t pay my rent on time?

We do not make arrangements on rent. Rent is due on the 1st of each month. Late fees start on the 5th. If we do not receive rent by the 15th we file an eviction. You may stop the eviction if you pay rent in full prior to the eviction date.


How are utilities handled?

Utilities are typically the tenant’s responsibility. Utilities must be transferred into the tenants name prior to signing the lease. If the tenant is responsible for the sanitation bill and fails to pay it, we reserve the right to increase the monthly rent and include sanitation in the rent.


What do I do if I have a maintenance request?

Why choose CRM Properties?


What do you charge?


When do I get paid?


How much is the damage deposit?


How long will it take to get my property rented?


How do you market my property?


What is your approval process for tenants?


What is the tenant deposit and length of lease?


Do you accept pets?


What is the eviction process?

Amanda Mendenhall

Leasing Agent

Amanda is our Leasing Agent. She oversees property showings and screens applicants.

Bethany Shoffner

Portfolio Manager

Bethany is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience.

Hannah Dobbins

Resident Service Coordinator

Julie Mullinax

Operations Manager

Julie is our Operations Manager. She oversees the staff and the day to day operations of our company.

Heather Johnson

Property Manager

Heather is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience

Jennifer Koenig

Resident Services Coordinator

Jennifer is our Office Assistant. She assists the Property Managers with all property and social media marketing.

Amanda Marshall

Maintenance Coordinator

Theresa Cain-Rush

Property Management Assistant

Darin Olson

Maintenance Manager

Darin is our Maintenance Manager. He investigates maintenance issues and offers suggestions and estimates for repairs.

Lynda Simpson


Lynda is our Bookkeeper. She handles all accounts payable and receivables. She also coordinates all owner and tenant billing.

Chris Mullinax

Broker Owner & New Business Development

As President and Owner of CRM Properties Chris helps generate new business and works on making sure the business is compliant with all local, state and national laws and ordinances.

Call us at (765) 459-8034 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

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