Maintenance Resp

Learn the different responsibilities that you have as a landlord on maintenance. 


As a landlord, you are full of legal responsibilities. Depending on what state you have your rental, laws can vary. There are federal laws, state laws, and local laws that you must know and follow. As a landlord, you have certain legal responsibilities regarding maintenance. You need to provide a safe, clean & healthy living environment for your tenants. As a landlord, you should consider conducting regular maintenance checks as well as make any necessary repairs. Not only to keep your tenant safe but to keep your investment’s value. 


Provide habitable living

One important responsibility is keeping your rental unit in habitable conditions. More than a responsibility it is your legal duty. This is called warranty of habitability. Warranty of habitability is “An implied promise in residential lease that the landlord will keep the property habitable, meaning safe and livable at all times”- New York City Bar. So every lease comes with this implied warranty of habitability which requires both the tenant and landlord to comply with local or state housing codes.


You need to know your state and local laws to make sure you are providing a good living environment. Some things are more obvious like having a roof that keeps out rain and snow but some others are not that obvious. So here are some of the basic steps you can follow to keep your property habitable: 


  • Complying with all state and local health and building codes
  • Maintaining structural components safe and intact.
  • Providing the necessary heat, electric, and hot and cold water facilities
  • Keeping all electrical, plumbing, sanitary, heating & ventilation working
  • Maintaining a “pest-free” environment (rats, spiders, ants, termites, cockroaches, etc) 
  • Disclosing any history of environmental hazards, such as lead paint, bed bugs, and asbestos
  • Supplying trash receptacles


Maintain tenant safety

  • Maintaining locks. Change locks before a new tenant moves in. Make sure locks on windows and doors are always functional. 
  •  Have functioning smoke and carbon monoxide detectors. Even if your state laws don’t require it, we highly suggest that you have smoke and carbon monoxide detectors because it can save a life. 
  • Hire quality vendors. Make sure you hire professional vendors that won’t put your tenants at risk. 


Respond and perform repair requests

You need to learn how to classify the maintenance requests. You could classify the issues as major and minor. Major issues would be an issue that impacts livability. This means that it negatively impacts your tenant’s quality of life. This kind of complaint you should try to respond within 24 hours. Some examples are 


  • Indoor plumbing
  • Heating or air conditioning
  • Electricity
  • Mold 
  • Security concerns
  • Flooding

A minor issue should be handled within seven days. 


Remember laws may differ in your state. If you don’t feel confident in your ability to manage your property, you can always hire a property management company. Hiring a good property management company can be one of your greatest assets. At CRM Properties, we have the experience, tools, and resources to effectively manage your property. Call us today and let us take care of the hassle of property management. Sit back and relax. 


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Learn more about the laws governing maintenance


Bethan Johnson

Turn Coordinator

Bethan is a Property Manager Assistant. She performs all property inspection and evaluations, creates tenant invoices and oversees disposition of security deposits.

Why choose CRM Properties?

We have the best selection of homes in the Kokomo area. Our staff’s dedication to customer service leads to a swift response to maintenance and tenant questions.


What is your screening process?

We verify income with copies of pay stubs and verification from your employer. We check court records for any judgments and criminal activity. We also contact your previous landlords directly for a referral. We will verify that the person we call is actually your landlord.


Are pets allowed?

Most homes allow pets. We do have breed and size restrictions. We limit the number of allowed pets and you must provide proof of vaccinations on all pets. We charge an additional $25 per month and $150 additional deposit.


How much is the damage deposit?

The damage deposit is equal to one month’s rent. An additional $150 is required for all pets.


How long of a lease must I sign?

Our leases are typically one year. During winter months we structure our leases to expire during the spring.


How do I pay my rent?

You can pay rent in person with a personal check, cashier’s check or money order. You may set up an e-payment or direct deposit. You may also mail your rent or use our dropbox.


What happens if I can’t pay my rent on time?

We do not make arrangements on rent. Rent is due on the 1st of each month. Late fees start on the 5th. If we do not receive rent by the 15th we file an eviction. You may stop the eviction if you pay rent in full prior to the eviction date.


How are utilities handled?

Utilities are typically the tenant’s responsibility. Utilities must be transferred into the tenants name prior to signing the lease. If the tenant is responsible for the sanitation bill and fails to pay it, we reserve the right to increase the monthly rent and include sanitation in the rent.


What do I do if I have a maintenance request?

Why choose CRM Properties?


What do you charge?


When do I get paid?


How much is the damage deposit?


How long will it take to get my property rented?


How do you market my property?


What is your approval process for tenants?


What is the tenant deposit and length of lease?


Do you accept pets?


What is the eviction process?

Amanda Mendenhall

Leasing Agent

Amanda is our Leasing Agent. She oversees property showings and screens applicants.

Bethany Shoffner

Portfolio Manager

Bethany is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience.

Hannah Dobbins

Resident Service Coordinator

Julie Mullinax

Operations Manager

Julie is our Operations Manager. She oversees the staff and the day to day operations of our company.

Heather Johnson

Property Manager

Heather is one of our Property Managers. She is the single point of contact for owners and oversees the tenant experience

Jennifer Koenig

Resident Services Coordinator

Jennifer is our Office Assistant. She assists the Property Managers with all property and social media marketing.

Amanda Marshall

Maintenance Coordinator

Theresa Cain-Rush

Property Management Assistant

Darin Olson

Maintenance Manager

Darin is our Maintenance Manager. He investigates maintenance issues and offers suggestions and estimates for repairs.

Lynda Simpson


Lynda is our Bookkeeper. She handles all accounts payable and receivables. She also coordinates all owner and tenant billing.

Chris Mullinax

Broker Owner & New Business Development

As President and Owner of CRM Properties Chris helps generate new business and works on making sure the business is compliant with all local, state and national laws and ordinances.

Call us at (765) 459-8034 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

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